{"id":9174,"date":"2024-07-14T15:19:19","date_gmt":"2024-07-14T07:19:19","guid":{"rendered":"https:\/\/wordpress-1294129-4703896.cloudwaysapps.com\/customer-service\/return-exchange-policy\/"},"modified":"2024-08-31T22:36:37","modified_gmt":"2024-08-31T14:36:37","slug":"return-exchange-policy","status":"publish","type":"page","link":"https:\/\/nailed-it.com.hk\/en\/customer-service\/return-exchange-policy\/","title":{"rendered":"Return &amp; Exchange Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"9174\" class=\"elementor elementor-9174 elementor-13\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-370c1b8 e-flex e-con-boxed e-con e-parent\" data-id=\"370c1b8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-56a017f7 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"56a017f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><\/p>\n<h3 id=\"return\" class=\"p-shopping-guide-subhead\">Returns and exchanges<\/h3>\n<ul>\n<li>Please ensure that your order meets the return\/exchange requirements, and submit a return\/exchange request by email <span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"mailto:nailedithkltd@gmail.com\">nailedithkltd@gmail.com <\/a> <\/span>within 7 days from the date of receipt, providing the order number and stating the product to be returned or replaced and the reason. After receiving the return\/exchange request, we will confirm the contents of the request with you.<\/li>\n<li>All product pictures are taken in kind, due to the different color differences, light and shooting angles of the computer\/mobile phone screen, there will be a certain color deviation, the photo and the real thing will be slightly different, the product is subject to the real thing.<\/li>\n<li class=\"p-shopping-guide-subhead\">Returned and exchanged damaged items after opening will not be accepted.<\/li>\n<li>It is not purchased on the official website, and we do not accept returns or exchanges.<\/li>\n<li>We must verify the buyer&#8217;s information, and we cannot carry out after-sales service if the buyer does not contact us personally.<\/li>\n<\/ul>\n<h3>Non-conforming products<\/h3>\n<p>Please notify our store within 7 days after receiving the product by filling in the &#8220;<span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/nailed-it.com.hk\/en\/customer-service\/contact-us\/\">Contact Us<\/a><\/span>*&#8221;. If this period is exceeded, we will not accept the user&#8217;s request for return or exchange.<br>If there is a non-conforming product in the product received by the customer, we will replace it with a new one or an equivalent product after confirming the stock availability of the store.<br>Please note that no refunds will be given.<\/p>\n<h3>Return shipping costs<\/h3>\n<p>If the return is due to the customer, the customer will bear the shipping cost. In the case of an exchange due to a non-conforming product or an exchange caused by the wrong product being sent by our store, the shipping fee shall be borne by the Company.<br>If you need to return an item,<a href=\"https:\/\/nailed-it.com.hk\/en\/customer-service\/contact-us\/\"><span style=\"color: #3366ff;\"><\/span> please contact us in advance. If the return is made without contacting us, we will not process and receive the return.<\/a><\/p>\n<h3>Refund arrangement  <\/h3>\n<ul>\n<li>We&#8217;ll refund you to the payment method you used to place your order. We do not offer cash refunds. Shipping costs or gift wrapping are also non-refundable.<\/li>\n<li>Please note that the actual time it takes for a refund to vary depending on the processing time of the payment method provider.<\/li>\n<\/ul>\n<p>In case of any dispute, the decision of Nailed-it Hong Kong Company Limited shall be final.<\/p>\n<p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Returns and exchanges Please ensure that your order meets the return\/exchange requirements, and submit a return\/exchange request by email nailedithkltd@gmail.com<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":9144,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-9174","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/nailed-it.com.hk\/en\/wp-json\/wp\/v2\/pages\/9174","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nailed-it.com.hk\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nailed-it.com.hk\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nailed-it.com.hk\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nailed-it.com.hk\/en\/wp-json\/wp\/v2\/comments?post=9174"}],"version-history":[{"count":7,"href":"https:\/\/nailed-it.com.hk\/en\/wp-json\/wp\/v2\/pages\/9174\/revisions"}],"predecessor-version":[{"id":9607,"href":"https:\/\/nailed-it.com.hk\/en\/wp-json\/wp\/v2\/pages\/9174\/revisions\/9607"}],"up":[{"embeddable":true,"href":"https:\/\/nailed-it.com.hk\/en\/wp-json\/wp\/v2\/pages\/9144"}],"wp:attachment":[{"href":"https:\/\/nailed-it.com.hk\/en\/wp-json\/wp\/v2\/media?parent=9174"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}